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SHIPPING / RETURNS / REFUND / WARRANTY POLICY

RETURN/REFUND POLICY

Thank you for choosing Bleusette Living! Each piece is created with intention, care, and ethically sourced gemstones. We want you to feel good about your purchase, so here’s how we handle returns, exchanges, and shipping.

 

 Return Eligibility

  • Jewelry (unworn, in original packaging) may be returned within 14 days of delivery for a refund (minus restocking fee).

  • Exchanges are available for sizing issues within 14 days.

  • Final Sale Items (not eligible for return/exchange):

    • Custom jewelry

    • Large crystals

    • Bundles & sets with sage/incense

    • Mystery items

 

📦 Return Process

  1. Contact us within 14 days at info@bleusetteliving.com with your order number and photos of the unused item.

  2. Once approved, ship the item back (customer is responsible for return shipping). We recommend a trackable method.

  3. Refunds are processed within 7–10 business days to your original payment method. Shipping fees are non-refundable.

 

💎 Restocking Fees

  • Orders $50 and under: $4.95

  • $50–$200: 15%

  • $200 and up: 20%

 

 Exchanges

Need a different size or style? Contact us within 14 days and we’ll gladly arrange an exchange or store credit (customer covers shipping).

 

🚚 Damaged or Incorrect Orders

Please contact us within 48 hours of delivery with photos so we can quickly make it right.

 

 Our policy protects the quality of our handmade creations while keeping the process fair and simple for you. If you ever have questions, we’re just an email away: info@bleusetteliving.com.

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SHIPPING POLICY

We want your order to reach you quickly and safely. Here’s what you can expect when shopping with us:

📦 Processing Time

  • Orders ship in 2–3 business days.

  • Peak seasons or promotions may take a little longer (thank you for your patience as we prepare your order with care).

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🚚 Shipping Costs & Free Shipping​

  • Free shipping on all orders $55+ (USA only)

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📬 Delivery Time

  • Most orders arrive within 5–7 business days once shipped.

  • Delays may occur due to weather, holidays, or carrier issues (we’ll keep you updated if so).X

🙏 Customer Responsibilities

  • Please double-check your shipping address before ordering.

  • If an order is returned for incorrect/incomplete address, reshipping fees will apply.

  • We are not responsible for lost or stolen packages once marked “delivered” by the carrier.

🎁 Holiday Shipping

Order early during the holiday season—carriers often experience delays. Tracking will be provided so you can follow your package.

📍 Shipping Area

We currently ship within the contiguous U.S. only.

 

Warranty Policy – Crystal Bracelets 

We stand by the quality of our handmade bracelets. Each piece is crafted with love and care, and we want you to enjoy it with peace of mind.

🛡 Warranty Coverage (60 Days)

Covers:

  • Material defects (crystals, stringing, or adjustment issues under normal use)

  • Workmanship issues (loose beads, knots, or clasps)

🚫 Not Covered

  • Damage from misuse, accidents, or harsh chemicals

  • Normal wear & tear (color fading, minor scratches)

  • Loss, theft, or unauthorized repairs

  • Sale/discounted items

🔄 Warranty Service Process

  1. Email info@bleusette.com with your order number, description, and clear photos.

  2. Our team will review your claim within 1–2 business days.

  3. If approved, we’ll provide a prepaid return label.

  4. We’ll repair or replace your bracelet (up to 2 times within the warranty period).

We also cover up to $20 shipping back to you for approved warranty claims.

 

✨ Additional Information ✨

  • Lost or stolen packages: please contact the carrier directly.

  • International shipping: not available at this time.

Questions? Reach us anytime at info@bleusette.com or through Facebook Messenger.

Thank you for choosing Bleusette Living—we appreciate your trust and support in our handmade creations 💎

 

 

 

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