POLÍTICA DE ENVÍOS/DEVOLUCIONES/REEMBOLSOS/GARANTÍA
SHIPPING/RETURN/REFUND & WARRANTY POLICY
Thank you for shopping with us at Bleusette Living. We take great pride in our products and want to ensure that you are completely satisfied with your purchase. However, due to the nature of our products, we have established the following return and refund policy. Please read it carefully before making a purchase.
Return Eligibility
Unopened Items Only:
We only accept returns for items that are unopened, unused, and in their original packaging. The packaging must remain intact and in resalable condition.
Timeframe:
You have 14 days from the date of delivery to initiate and return your item. After this period, we will not accept any returns.
Return Process
To ensure a smooth return process, please follow these steps:
Email Initiation:
Contact us at info.bleusetteliving.com within the 14-day return window to initiate and finalize your return.
In your email, please include your order number and a clear explanation of your reason for the return.
Provide Evidence:
Attach clear photograph(s) of the unopened item and its original packaging to your email. This documentation will help us assess the condition of the product and expedite the approval process.
Approval Process:
Once we receive your request and photos, our team will review the information provided. If your return is approved, we will send you instructions on how to proceed.
Restocking Fee:
• A minimum restocking fee will be deducted from your refund/store credit to cover processing costs associated with your return. This fee applies to all approved returns.
Breakdown:
Purchases $50.00 and under is $4.95 restocking fee.
Purchases $50.00-$200.00, 15% restocking fee.
Purchases $200.00 and up will be 20% restocking fee.
Shipping Costs:
• Customer Responsibility: Customers are fully responsible for all shipping costs associated with returns. We do not cover return shipping fees. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
• No Refunds for Shipping Costs: Please note that original shipping fees paid at the time of purchase are non-refundable.
Refunds and Store Credit
• Processing Time: Upon receiving and inspecting the returned item, we will process your refund or store credit within 7-10 business days. Refunds will be issued to the original payment method used for the purchase, while store credits will be applied to your account for future purchases.
• Non-Refundable Items: Please be aware that we cannot accept returns on items that have been opened, used, or are marked as final sale.
• Final Sale Items: Items marked as "final sale" are not eligible for return or exchange. Customized jewelry, Gift Bundles & Sets, Incense, Sage, and smudge/resin are final sale. Large Crystals are FINAL SALE. Please measure correctly and follow instructions when ordering to ensure accurate sizing of Jewelry.
Important Considerations
• Inspect Your Order: We encourage customers to inspect their orders upon receipt. If there are any issues with your order (damaged or incorrect items) do not open package but please contact us immediately within 48 hours of delivery for a prompt resolution.
We appreciate your understanding of our policy. It is designed to ensure the quality and satisfaction of all our customers while protecting our business interests. If you have any questions or need further assistance, please feel free to contact our customer service team at info.bleusetteliving.com.
SHIPPING POLICY
At Bleusette Living, we are committed to providing our customers with the best possible shopping experience, which includes transparent and efficient shipping practices. Below is our detailed shipping policy to help you understand our processes and your responsibilities when placing an order.
Processing Time
Order Processing: All orders typically take 2-3 business days to process before shipping. During peak seasons or promotional events, processing times may be extended. We appreciate your patience as we work to fulfill your order promptly.
Shipping Costs and Free Shipping
Shipping Fees: Shipping costs are calculated based on the weight of your order and the delivery location. You will see the shipping fees applied at checkout based on your selected shipping method.
Free Shipping Offer: Orders totaling $59.99 or more qualify for free standard shipping within the contiguous United States. This offer applies automatically at checkout.
Delivery Times
Estimated Delivery: Once your order has been processed and shipped, you can expect delivery within 3-9 business days, depending on your location and the shipping method selected. Please note that delivery times may vary due to factors beyond our control, such as weather conditions or carrier delays.
Customer Responsibilities
Provide Accurate Information: It is the customer's responsibility to provide accurate shipping information, including the correct address, contact number, and email address. Please double-check your information before finalizing your order.
Address Changes: Once an order is in transit, we are unable to change the shipping address or forward packages. Please ensure that your address is correct when placing your order.
Reshipping Fees: If a package is returned due to an incorrect address provided by the customer, or if the customer is unavailable to receive the package, the customer will be responsible for any reshipping fees incurred.
Shipping Restrictions
Domestic Shipping Only: We currently offer shipping within the contiguous United States. Unfortunately, we do not ship to international addresses or U.S. territories at this time.
Delivery Issues: If you encounter any issues with your delivery, such as a lost or damaged package, please contact us at [your email address] as soon as possible. We will do our best to assist you, but please note that we cannot be held liable for lost or stolen packages once they are marked as delivered by the shipping carrier.
Tracking Your Order
Order Tracking: Once your order has shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the status of your shipment.
We appreciate your understanding of our shipping policies. If you have any questions or need assistance regarding your order, please do not hesitate to contact our customer service team at [your email address].
WARRANTY POLICY
One-Year Warranty Policy for Handmade Crystal Bracelets Only
Effective Date: December 2024
At Bleusette Living, we take pride in our handcrafted crystal bracelets, designed with care and attention to detail. We stand behind the quality of our products and offer a one-year warranty on our adjustable and stretch crystal bracelets. This policy is intended to provide our customers with peace of mind regarding their purchases.
Warranty Coverage:
Our one-year warranty covers the following for adjustable and stretch crystal bracelets purchased directly from Bleusette Living:
1. Material Defects:
Any defects in the crystals, including but not limited to cracking, discoloration, or other abnormalities that occur under normal wear and usage.
Defects in the stringing material, such as fraying or breaking, not resulting from misuse.
2. Workmanship Issues:
Problems arising from the assembly of the bracelet, such as loose beads, improper knotting, or issues with clasps that affect the functionality of the bracelet.
3. Adjustment Failures:
For adjustable bracelets, any failures in the adjustment mechanism that prevent proper resizing.
Exclusions:
The following issues are not covered under this warranty:
• Damage resulting from accidents, misuse, or neglect (e.g., exposure to harsh chemicals, extreme temperatures, or physical stress).
• Changes in appearance due to normal wear and tear.
• Any modifications or repairs made by unauthorized third parties.
• Loss or theft of the bracelet.
• Sale items or discounted products are not included in this warranty.
Warranty Service Process:
1. Initiating a Claim:
• To initiate a warranty claim, please contact our customer service team at info@bleausette.com
• Provide your order number, a detailed description of the issue, and clear photographs of the bracelet showing the defect.
2. Review and Approval:
• Our customer service team will review your claim and respond within 1-2 business days with instructions on how to proceed.
• If your claim is approved, we will provide a prepaid shipping label for you to return the bracelet to us.
3. Repair or Replacement:
• Upon receiving the returned bracelet, our team will assess the issue. If the bracelet is deemed eligible for warranty service, we will either repair it or provide a replacement.
• You are entitled to up to two repairs or replacements per bracelet within the one-year warranty period.
4. Shipping Costs:
• The warranty service includes up to $20.00 shipping for the return of the repaired or replaced bracelet to you at no additional cost.
Important Information:
• Proof of Purchase: Please keep your original purchase receipt as proof of warranty eligibility.
• Care Instructions: To maintain the quality and longevity of your bracelet, please follow our care instructions provided with your purchase.
• Limitations: If the bracelet has been repaired twice within the warranty period, any further issues will be assessed individually.
Customer Support:
For any questions or further assistance regarding our warranty policy, please do not hesitate to contact our customer support team:
• Email: info@bleusette.com
• Phone: 1-813-576-8368 (WhatsApp)
Thank you for choosing Bleusette Living. We appreciate your support of our handmade creations and are committed to ensuring your satisfaction with our products
ADDITIONAL INFORMATION
Lost or Stolen Packages: We are not responsible for lost or stolen packages. Contact the carrier for assistance.
International Orders: n/a
For any questions, please contact us at info.bleusette.com
Thank you for choosing Bleusette Living! We hope you love your purchase!